I see it as Microsoft's responsibility to contact me if their technician chooses to help fix my computer and then causes futher issues). Soon as possible, and, I think, quite understandably after paying over £800 for the computer in question, you would expect a more timely response and customer focused attitude from a large company such as windows (especially within the 90 day warrenty period Whilst I could have further persued options obviously with the timescale in mind I need my computer working again as I do see where you are coming from, however, the technician who dealt with my computer had a chance to fix it, and I did give them an email. Of their call centre opening times and due to personal commitments (distance learning that is time critical), I needed my computer back online immediately. I work shifts which since then have been outside ^ Thanks for that, I do understand what you are saying, and can totally see where you are coming from, to just give you further detail, I emailed Microsoft on Saturday and haven't received any reply at all. My windows 8 was within it's 90 day warrenty period, so I would expect any manufacture showing even the slightest customer care to be understanding given the circumstances. The fault was not my own, and the technician Microsoft provided actually made matters worse. Simply put, I want to know how and who to contat to re-inburse the costs of the fix. My computer has now gone in to the retailer from which it was purchased for repairs. No idea what he was doing, as he merrily downloaded a program to detect missing drivers, which even I, with a basic knowledge of computers, could see were missing from previous pages), and set about uninstalling more drivers, and has now left my laptop unable A technician remotely accessed my computer (who appeared to have After an update for my windows 8 software, my computer decided it could no longer detect it's audio driver, and had no way of creating audio output.
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